These Terms & Conditions (“Terms”) govern access to and use of the website, services, systems, communications, telehealth services, scheduling platforms, and related offerings provided by Haven Metabolic Wellness LLC (“Haven,” “Practice,” “we,” “our,” or “us”).

By accessing this website, scheduling services, submitting information, participating in consultations, using telehealth services, or otherwise interacting with Haven, users acknowledge that they have reviewed and agree to these Terms.

ACCEPTANCE OF TERMS

Haven provides medical weight loss services, metabolic health services, hormone optimization services, wellness-related clinical services, IV therapy services, injectable wellness services, and related clinical offerings.

Information provided through the website, social media, communications, educational materials, or marketing content is intended for informational and educational purposes only and is not intended to replace individualized medical advice, diagnosis, or treatment.

No information provided by Haven should be interpreted as establishing a provider-patient relationship until an appropriate clinical evaluation has occurred.

Medical decisions remain subject to provider evaluation, medical appropriateness, patient eligibility, professional judgment, and applicable law.

medical disclaimer

Haven’s services are intended for adults age 18 and older.

The Practice does not knowingly provide services to minors.

Users must provide accurate, truthful, and complete information during consultations, intake processes, scheduling, and communications.

Haven reserves the right to decline services when:
- A patient is clinically inappropriate for treatment
- A requested treatment is medically unnecessary or unsafe
- Required information is incomplete or inaccurate
- Treatment would violate applicable law, regulations, or professional standards

Certain services may be provided using telehealth technologies and electronic communication platforms where permitted by law.

By participating in telehealth services, users acknowledge and agree that:
- Telehealth involves electronic communication technologies
- Certain limitations may exist compared to in-person care
- Technical failures or interruptions may occur
- Emergency services are not provided through the website or telehealth platform
- Patients experiencing medical emergencies should call 911 or seek immediate emergency medical care

Telehealth services may only be available in jurisdictions where Haven providers are appropriately licensed and authorized.

Haven currently provides services only within the State of Ohio.

Haven does not guarantee:
- Prescription approval
- Eligibility for treatment
- Availability of medications
- Access to compounded products
- Specific outcomes or results

All prescribing decisions remain solely within the professional judgment of the treating provider and subject to:
- Applicable law
- Clinical appropriateness
- Patient safety considerations
- Regulatory requirements

Prescription products, including compounded medications, may involve risks, side effects, contraindications, or limitations.

Patients are encouraged to discuss all questions regarding risks, expectations, and treatment plans with their provider.

Compounded Medications

Haven may work with licensed pharmacies, including compounding pharmacies, to support individualized treatment plans.

Compounded medications are not identical to commercially manufactured medications and may involve different regulatory pathways, formulations, or availability considerations.

Compounded medications are prescribed only when determined appropriate by the treating provider.

Users agree to provide accurate payment information for services rendered.

Charges associated with consultations, treatments, memberships, recurring programs, medications, or services may be processed using third-party payment processors.

By providing payment information, users authorize Haven and its payment processors to charge authorized fees associated with services requested or rendered.

Haven reserves the right to suspend or deny services for:
- Failed payments
- Chargebacks
- Fraud concerns
- Payment disputes
- Violation of these Terms

Users agree not to:
- Misuse the website or systems
- Attempt unauthorized access to Practice systems
- Upload malicious code or harmful material
- Violate applicable law
- Interfere with website functionality
- Misrepresent identity or information

Haven reserves the right to restrict or terminate website access for violations of these Terms.

The website or services may reference or integrate third-party services, vendors, systems, or websites.

Haven is not responsible for the content, policies, functionality, or security practices of third-party services outside Haven’s control.

Haven reserves the right to update or modify these Terms at any time.

The most current version shall govern continued use of the website or services.

modifications