GENERAL QUESTIONS

What is Haven Metabolic Wellness?

Haven Metabolic Wellness is an Ohio-based medical wellness practice focused on medical weight loss, metabolic health, hormone optimization, wellness-related clinical services, IV therapy, injectable wellness services, and preventative health support.

Our approach emphasizes individualized care, clinical oversight, patient education, and medically guided treatment plans.

Where is Haven located?

3897 West Powell Road
Powell, Ohio 43065

Does Haven offer telehealth services?

Yes. Certain services may be available through telehealth where clinically appropriate and permitted by law.

Haven currently provides services only within the State of Ohio.

Is Haven a medical practice?

Yes. Haven operates as a medically supervised practice with licensed medical providers and clinical oversight.

MEDICAL WEIGHT LOSS QUESTIONS

How does your medical weight loss program work?

Our medical weight loss services begin with a consultation and medical evaluation designed to help providers understand:
- Medical history
- Goals
- Lifestyle factors
- Body composition
- Current medications
- Potential risk factors

Treatment plans are individualized and may include:
- Nutritional guidance
- Lifestyle recommendations
- Medication support when appropriate
- Ongoing monitoring
- Follow-up visits
- Body composition tracking

Do you prescribe GLP-1 medications?

Providers may prescribe GLP-1 medications or other therapies when clinically appropriate.

Prescription eligibility is determined on an individual basis following medical evaluation.

Do you guarantee weight loss results?

No.

Every patient responds differently depending on numerous factors including metabolism, nutrition, activity level, adherence, medical conditions, hormonal factors, and lifestyle habits.

Haven does not guarantee specific outcomes or results.

Do you use compounded medications?

In certain situations, providers may work with licensed pharmacies, including compounding pharmacies, to support individualized treatment plans when clinically appropriate.

HORMONE OPTIMIZATION QUESTIONS

Do you offer hormone optimization services?

Yes. Haven may provide hormone-related evaluations and treatment options when clinically appropriate.

Do I need laboratory testing?

Yes, Many treatment plans may require laboratory testing before treatment initiation and during ongoing care.

IV THERAPY & WELLNESS SERVICES

What types of wellness services do you offer?

Services may include:
- IV therapy
- Injectable wellness support
- Vitamin injections
- Hydration support
- Wellness-related clinical services
- Body composition monitoring

Are IV therapies and wellness injections safe?

All services involve potential risks and benefits.

Providers evaluate each patient individually to determine whether services are appropriate.

APPOINTMENTS & SCHEDULING

How do I schedule an appointment?

Appointments may be requested through:
- The Haven website
- Phone communication
- Approved scheduling systems
- In-person scheduling

What happens during my first appointment?

Initial visits may include:
- Medical history review
- Goal discussion
- Body composition analysis
- Medication review
- Risk assessment
- Provider consultation
- Discussion of treatment options

What if I need to cancel or reschedule?

Patients are encouraged to provide reasonable notice if they need to cancel or reschedule appointments.

PAYMENTS & POLICIES

What forms of payment do you accept?

Accepted payment methods may vary over time and will be discussed during scheduling, checkout, or payment processing.

Do you offer refunds?

Refund eligibility depends on the type of service, treatment, medication, or operational circumstances involved.

Please review Haven’s Refund Policy for additional information.

Do you accept insurance?

Haven does not currently participate with or bill commercial insurance plans.

However, certain services or eligible expenses may qualify for payment using Health Savings Accounts (HSA), depending on individual plan rules and eligibility requirements.

Patients are encouraged to consult their HSA administrator or tax professional regarding eligible expenses and reimbursement requirements.

Patients remain responsible for all fees associated with services rendered unless otherwise specified in writing.