INTRODUCTION

Haven Metabolic Wellness LLC (“Haven,” “Clinic,” “we,” “our,” or “us”) respects the privacy of our patients, prospective patients, website visitors, and users of our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, communication systems, scheduling systems, telehealth services, forms, and related interactions.

INFORMATION WE MAY COLLECT

We may collect information including:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Payment information
- Appointment requests
- Health-related intake information
- Insurance or pharmacy-related information
- Website usage information
- Communication preferences
- Telehealth-related information

HOW INFORMATION IS USED

Information may be used for:
- Scheduling appointments
- Providing medical and wellness services
- Patient communication
- Appointment reminders
- Telehealth services
- Payment processing
- Operational administration
- Improving services and workflows
- Legal and regulatory compliance

Haven does not sell patient medical information.

TELEHEALTH SERVICES

Haven may utilize telehealth technologies and electronic communication platforms to provide certain services where permitted by law.

Haven makes reasonable efforts to utilize HIPAA-compliant vendors and secure communication systems where applicable.

THIRD-PARTY SERVICE PROVIDERS

Haven may utilize third-party vendors and service providers for operational purposes including:
- Scheduling systems
- Payment processors
- Electronic communications
- Cloud storage and business systems
- Analytics platforms
- Marketing systems
- Telehealth platforms
- Pharmacy coordination

Where applicable, Haven makes reasonable efforts to utilize vendors and services that support healthcare privacy and security standards.

COOKIES & WEBSITE ANALYTICS

Our website may utilize cookies, analytics tools, pixels, or similar technologies to improve website functionality, measure website traffic, support marketing efforts, and improve user experience.

COMMUNICATIONS

By submitting information to Haven, users may consent to receive communications including:
- Appointment reminders
- Operational updates
- Phone calls
- Emails
- SMS/text communications
- Follow-up communications

DATA SECURITY

Haven utilizes commercially reasonable safeguards intended to protect information from unauthorized access, disclosure, misuse, or loss.

However, no system or transmission method can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

Haven’s services are intended for adults age 18 and older. The Clinic does not knowingly provide services to minors.

PATIENT RIGHTS & QUESTIONS

Individuals may contact Haven regarding:
- Questions about this Privacy Policy
- Requests to update information
- Communication preferences
- Privacy concerns

CHANGES TO THIS POLICY

Haven reserves the right to update or modify this Privacy Policy at any time.